Fill an uncovered shift
Situation: An employee cancels. The coordinator starts calling.
Intended benefit: Fewer uncovered shifts and less manual coordination.
Trigger
An employee cancels. The coordinator starts calling.
System actions
- Checks availability, location, qualifications and overtime
- Contacts eligible employees and gathers responses
- Prepares the best available options
Human decision
A manager approves the replacement and handles exceptions
What we would measure
Time to fill a shift · Uncovered shifts · Coordinator time
